Yes. We don't change your number. We set up forwarding so when your line rings and nobody picks up, it routes to the system. Your customers keep calling the same number they always have.

Your choice, and most owners pick missed calls only. Your phone rings normally, you pick up when you can, and the system steps in when nobody answers. You're not handing your customers to a machine — you're catching the ones you were going to lose anyway.

It screens for real emergencies first — gas smell, carbon monoxide, active flooding, no heat in freezing weather with vulnerable people in the house. Those escalate to your on-call tech immediately with the caller's information already collected. Everything else books as a next-morning appointment.

When it's built right, most callers don't notice. The voice is natural and the answers are specific to your business — your service area, your hours, the brands you work on. When these get built badly, with generic scripts and wrong answers to basic questions, people notice immediately. That's why every agent is set up and tested around your business before it goes live. Full Coverage and Done-For-You are custom-built from scratch; After-Hours starts from our standard HVAC agent, filled in with your details.

Yes. It answers 24/7, including nights, weekends, and holidays. Real emergencies go to your on-call tech; everything else books as a next-morning appointment.

It doesn't diagnose equipment or quote repairs — that's your technician's job. It won't handle every unusual call perfectly; anything strange gets flagged instead of guessed at. And it won't fix a marketing problem. If your phone isn't ringing at all, this isn't your issue and we'll tell you that on the call.

Answering services take messages. This books the appointment directly on your calendar, knows your service area and your equipment brands, and escalates real emergencies to your on-call tech. Different job.

Yes, because we build it around your business. It knows your service area, the brands you service, your hours, your dispatch rules, and how you want different situations handled.

You get a recording and full notes on every call. If something needs your attention, you call back with all the context already in front of you. And anything the system can't handle confidently gets flagged for a human callback rather than guessed at.

Three plans. After-Hours is $149/month plus a $497 setup fee, with 300 minutes for nights, weekends, and missed calls. Full Coverage is $249/month plus $297 setup, with 500 minutes, every call, and Spanish. Done-For-You is $497/month with 1,000 minutes and no setup fee; the first three months are prepaid at $1,491. Overage on every plan is $0.35/min, with a text at 80%. Every plan is live in seven days, or your clock doesn't start.

No. After-Hours and Full Coverage are month-to-month after a one-time setup fee. Done-For-You is prepaid for the first three months at $1,491, then month-to-month. If it's not working for you, cancel.

Full Coverage and Done-For-You include a monthly report showing calls answered, leads captured, and appointments booked. On every plan you can pull up any call recording any time. The number that matters shows up on your calendar.

You'll hear it. Every call is recorded and you review them the first week. We adjust the prompts based on what you find, and that's part of deployment, not an extra charge.