Terms and Conditions

Last updated: July 21st 2026

These Terms and Conditions ("Terms") govern your use of the arkaso.com website and any services provided by Arkaso ("Arkaso," "we," "us," or "our"). By using our website or purchasing our services, you agree to these Terms.

Services

Arkaso builds, configures, and deploys AI-powered voice and lead automation systems for service businesses. Services are provided on a monthly subscription basis with a one-time setup fee, as described in your service agreement.

The specific scope, tier, and pricing for your engagement are set out in the agreement you sign. These Terms govern the general relationship; your service agreement governs the specifics. Where they conflict, the service agreement controls.

What Our Systems Do and Do Not Do

Our voice systems answer inbound calls, collect caller information, answer questions based on the information you provide, and schedule appointments.

Our systems do not:

Diagnose technical problems or provide professional advice

Quote pricing on work requiring professional assessment

Guarantee that every call will be handled without human involvement

Replace licensed professional judgment in your trade

You remain responsible for the work your business performs and for the accuracy of the information you provide us to configure your system.

Setup and Deployment

We aim to deploy within seven business days of receiving the information needed to configure your system. Timelines depend on your responsiveness during onboarding and on third-party approvals outside our control, including carrier registration for text messaging.

Payment

Setup fees are due before deployment begins

Monthly fees are billed in advance on the same day each month

Payment is by the method authorized in your service agreement

Fees are non-refundable except as stated in your service agreement

Usage-based costs, including telephony and message charges, may be billed separately or passed through as described in your agreement

Failure to pay may result in suspension of services after reasonable notice.

Cancellation

Either party may cancel with written notice as specified in the service agreement. Setup fees are not refundable. Prepaid monthly fees are not refunded for partial months unless your agreement says otherwise.

On cancellation, we will make reasonable efforts to help you transition phone numbers and data, subject to carrier rules and technical limitations.

Your Responsibilities

You agree to:

Provide accurate business information for system configuration

Comply with all laws governing your business and your communications with customers, including telephone consumer protection and call recording laws in your jurisdiction

Obtain any consents required from your customers for call recording and text messaging

Not use our systems for unlawful, deceptive, or harassing purposes

Maintain the confidentiality of your account credentials

Third-Party Services

Our systems are built on third-party platforms including customer relationship management software, telephony carriers, and voice processing providers. Their availability, performance, and policies are outside our control. We are not responsible for outages, changes, or failures caused by these providers.

No Guarantee of Results

We do not guarantee any specific increase in calls answered, appointments booked, or revenue. Any figures, examples, or projections we share are illustrative and based on general industry data or the experience of other businesses. Your results depend on your call volume, market, pricing, and operations.

Intellectual Property

All content on arkaso.com — text, graphics, logos, and design — is owned by Arkaso and protected by intellectual property law. You may not copy, reproduce, or distribute it without written permission.

System configurations, prompts, and workflows we build for you are licensed for your use during the term of your agreement. Our underlying methods, templates, and know-how remain ours.

Limitation of Liability

To the fullest extent permitted by law, Arkaso is not liable for indirect, incidental, consequential, or punitive damages, including lost profits or lost business, arising from your use of our services.

Our total liability for any claim is limited to the amount you paid us in the three months before the claim arose.

Indemnification

You agree to indemnify and hold Arkaso harmless from claims arising out of your use of our services, your violation of these Terms, or your violation of any law or third-party right — including claims related to communications sent to your customers through systems we configure.

Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law principles. Any dispute will be resolved in the state or federal courts located in North Carolina.

Changes to These Terms

We may update these Terms. The "Last updated" date reflects the current version. Continued use after changes means you accept them.

Arkaso Contact

613 Hillsborough Street Raleigh, NC 27603 United States

Email: [email protected] Phone: 1 984-529-8484